BANGALORE - Healthcare is one of the most essential facets of human society, but the pace of its innovation has not kept up with other industries like hospitality and e-commerce.¹ However, thanks in part to the COVID-19 pandemic, the tempo of tech adoption in healthcare delivery is finally starting to gather momentum.² Also, with even the world’s poorest now gaining access to smartphones, a high computing capacity is in the palms of more people than ever.³ Thanks to these magical devices - as well as plummeting data costs and improved internet connectivity - digital knowledge of the world is now accessible to billions of users.⁴

During the last decade, social media has influenced communication, and now generative artificial intelligence (GAI) is disrupting how people access information.⁵ GAI can therefore significantly impact how the average person interacts with healthcare systems.⁶

Smartphones, Internet, GAI

Thanks to the ever-increasing computing power of smartphones, the internet, and GAI, people can now access personalized recommendations about their health questions at scale, which has a profound effect on the way healthcare is delivered and consumed. The current model of seeking treatment, where a patient must visit a doctor to get a personalized opinion, is ripe for significant change. GAI is making it possible to give personalized healthcare opinions to patients based on their specific health needs at any moment in their lives.⁷ This is like having an experienced doctor's opinion available any time, anywhere, and for anything that might impact one’s health. Additionally, the information provided by GAI can change along with changing health parameters, making it truly unique.